Navigating the Claim Process with Destination Canada
Introduction: Embarking on your journey with Destination Canada underwritten by Manulife Travel Insurance is an exciting adventure, and ensuring a smooth claims process is essential for peace of mind. In this guide, we’ll walk you through the step-by-step process, ensuring you’re well-prepared for any unforeseen circumstances.
Before You Travel: Before you set off, download the free Assistance & Claim mobile app, ACM TravelAid™. This powerful tool not only assists you in filing claims but also provides directions to the nearest medical facilities and local emergency numbers. To download the app, visit: ACM TravelAid™
Claims Submission by Mail: If you need to submit your claim via mail, follow these steps:
- Obtain Claims Forms: Request claims forms by calling the Assistance Centre Claims Department.
- Complete and Send: Fill out the claim form completely and send it to Active Care Management at the address below:
Active Care Management PO Box 1237, Station A Windsor, ON N9A 6P8
- Contact Information:
- Collect worldwide: +1 (519) 945-1069
- Toll-Free Canada/USA: 1-833-886-1069
Important Claims Procedures: Ensure a smooth claims process by adhering to these crucial procedures:
- Timely Reporting: Report your claims within 30 days of occurrence.
- Document Submission: Submit written proof of your claim within 90 days of occurrence.
- Claim Form Completion: Fill out the claim form completely, as incomplete information may cause delays.
- Compliance: Failure to comply with claims procedures may result in loss or reduction of benefits.
Required Information for Medical Claims: For medical claims, make sure to provide the following information:
a) Original, itemized bills and invoices b) Proof of payment by you (receipts) c) Proof of payment from any other insurance or benefit plan d) Applicable medical records, including: – Complete diagnosis by the attending physician – Documentation from the hospital – Letter from the referring physician e) Proof of accident if claiming dental expenses from an accident f) Proof of travel, including departure and return dates g) Historical medical records if requested
Accidental Death or Dismemberment Claims: For accidental death or dismemberment claims, provide:
a) Report from the police, coroner, or autopsy b) Medical records c) Death certificate, if applicable d) Any other documents requested by the Assistance Centre
Online Claims Submission: For a quick and easy process, submit your claim online in electronic format (PDF or JPEG) at Manulife Claims Portal.
Contact Information: For Emergency Medical Assistance and Claims Administration, reach out to:
The Assistance Centre (Active Care Management) PO Box 1237, Station A Windsor, ON N9A 6P8
Managed and Distributed by: The Destination: Travel Group Inc. 307-211 Consumers Road Toronto, Ontario, Canada, M2J 4G8 Tel: 1-855-337-3532
Underwritten by: The Manufacturers Life Insurance Company (Manulife) P.O. Box 670, Stn. Waterloo, Waterloo, ON N2J 4B8
Ensure a worry-free travel experience with Destination Canada, backed by a comprehensive and efficient claims process. Safe travels!
